Secondary Attendance & Inclusion Support
Supporting Schools, Young People and Families Through Inclusive Attendance Practice
At Instill Excellence, we understand that attendance difficulties within secondary schools are often complex and influenced by a range of emotional, social, family and educational factors.
Many young people face barriers which impact their ability to engage with school consistently and attendance concerns can quickly become entrenched without the right support and intervention.
Our approach is caring, child-centred and inclusive, focusing on building positive relationships with pupils and families, understanding barriers to attendance and helping schools develop supportive pathways back into education.
We believe sustainable attendance improvement comes through partnership working, early intervention and ensuring the voice of the young person remains central to planning and decision-making.
How We Support Schools
Home Visit & Welfare Support
Targeted home visits focused on engagement, wellbeing and understanding barriers impacting attendance.
Family Engagement
Working alongside families to build positive relationships, strengthen communication and identify appropriate support.
Safe & Well Support
Maintaining contact with pupils who are not currently accessing school through supportive wellbeing and engagement conversations.
Attendance & Inclusion Planning
Supporting schools to understand barriers, identify next steps and develop practical attendance support plans.
Attendance Strategy Support
Providing guidance and support around Persistent Absence, Severe Absence and vulnerable learners.
Early Help & Multi-Agency Working
Supporting schools to consider wider intervention, Early Help and additional support services where appropriate.
Our Attendance Intervention Process
We recognise that repeatedly visiting the same address where there is no response is rarely effective in improving attendance outcomes.
Our attendance intervention process is designed to promote meaningful engagement whilst ensuring support remains purposeful, proportionate and focused on achieving progress.
Visit 1 A welfare and engagement visit is completed. Where no contact is made, a calling card is left requesting contact with school.
Visit 2 A second engagement visit is completed. Where no contact is made, a further card is left highlighting the importance of making contact and accessing available support.
Visit 3 A final engagement visit is completed. Where no contact is made, a third card is left advising that the case will now be reviewed jointly with the school and a support meeting arranged.
Following the third visit, repeated home visits will cease unless there is a specific safeguarding or welfare concern requiring further intervention.
The focus then moves away from repeated doorstep visits and towards attendance planning, family engagement and identifying appropriate support through school-based intervention.
Support & Planning Review
Following the third unsuccessful visit, the case will be reviewed jointly with the school.
The purpose of this review is to:
• explore barriers impacting attendance,
• understand the voice and experiences of the young person,
• identify appropriate support strategies,
• consider pastoral and inclusion-based interventions,
• explore Early Help and wider support services,
• and agree clear next steps.
Our approach promotes support before escalation and focuses on identifying practical solutions which help young people successfully re-engage with education.
Fortnightly Attendance & Inclusion Support
An experienced Attendance Practitioner attends school every two weeks to support attendance leaders, pastoral teams and wider school staff.
Support may include:
• reviewing Persistent and Severe Absence cases,
• discussing vulnerable pupils,
• identifying barriers to attendance,
• supporting attendance meetings,
• reviewing intervention plans,
• exploring Early Help and wider support,
• gathering and considering pupil voice,
• and providing practical advice and guidance around next steps.
This ensures attendance concerns continue to progress, even where direct family engagement has not yet been achieved.
Safe & Well Contact
For pupils who remain out of education and require ongoing engagement, schools may request fortnightly Safe & Well contact.
Safe & Well contact provides:
• regular wellbeing check-ins,
• supportive engagement with young people,
• opportunities to maintain a connection with school,
• identification of emerging concerns,
• and support for reintegration planning where appropriate.
This ensures young people remain visible, supported and connected whilst attendance concerns and wider support plans continue to be progressed.
Secondary Support Packages
Attendance Intervention Package
From £4,500 – £5,500 + VAT
Enhanced Attendance & Inclusion Partnership
From £6,950 – £8,950 + VAT
Bespoke packages are also available depending on school size, attendance priorities and level of intervention required.
Our Approach
Our work is rooted in inclusion, empathy and relationship-based practice. We recognise that improving attendance is not achieved through enforcement alone. Sustainable change comes through understanding barriers, listening to young people and families and creating supportive pathways back into education.
Aligned with the Department for Education's Working Together to Improve School Attendance guidance and the principles underpinning the Children's Wellbeing and Schools Act 2026, our approach supports schools to improve attendance whilst ensuring young people feel valued, heard and supported throughout their educational journey.
Our focus is on moving attendance cases forward through engagement, support and strategic intervention rather than repeated unsuccessful home visits.